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We recognise that your personal information is important to you and we share your concerns about how and what personal information is collected, used and shared. Your rights to privacy are protected by law, and this policy does not limit those rights.
We are committed to safeguarding your personal information and will always handle your personal information securely and carefully. We comply with all applicable data protection and privacy legislation and codes affecting your personal information.
From time to time and in line with customer expectations and legislative changes, our Privacy Policies and procedures will be reviewed and, if appropriate, updated. This policy was last updated in March 2017.
The personal information we collect is in most cases supplied by you when you place an order, register on our website to receive direct marketing materials, open an account with us or to provide feedback to us. Personal information may include:
Although you have the option to use a pseudonym when dealing with us, we will be unable to provide all our services unless you use identifiable information (eg. if you wish to complete any online transaction with us, use our lay-by service, participate in our loyalty programs or enter a promotion or competition). You can choose not to provide us with certain information, for example, you can choose to use our website without creating an account. However, this may restrict our ability to provide you with our services or access to certain features on our websites.
We also collect information from you automatically. Please see “Information collected automatically – Cookies etc.” below for more information about how we collect your information in this way.
In addition to any purpose notified to you at the time of collection, we collect, hold, use and disclose your personal information so we can:
We will only record your email address if you provide it to us. We will only use it to send you information you have requested about any of the services or products we provide through our website, or for another use for which you have provided it. It will not be used for any unauthorised purpose or disclosed without your consent (unless permitted by law). By providing us with your email address, you will have given your consent to receive direct marketing materials from us together with other Just Group brands or carefully selected third parties. If you do not wish to consent or receive any communication from us, you can select the 'unsubscribe' link at the bottom of any email we send you, or you can notify firstname.lastname@example.org.
As part of our commitment to maintaining your privacy, the Just Group does not condone unsolicited commercial electronic messages or 'spam'. We will only send commercial electronic messages (ie. emails) with the addressee's express or inferred consent to receive it.
When you enter a competition through our website, social media channels or in our stores, you may be required to provide information to satisfy the entry conditions. Entry constitutes entrants' consent to their personal information to be used by the Just Group's brands for compiling its customer database and for marketing purposes. The Just Group may provide you with joint promotional offers in conjunction with other third parties. These promotional offers are developed in line with your needs, but should you not wish to receive this information, you can select the 'unsubscribe' link at the bottom of any email we send you, or you can notify email@example.com.
Whenever you visit our website, our servers automatically record information about your usage of our website through 'cookies' and clickstream data.
Cookies are small pieces of information stored by your browser on your computer or mobile device. Cookies and clickstream data are used to maintain session information between your browser and our website and identify things related to your use of the website such as the time, date and URL of the pages you visit, your IP address, your location and browser software. Some computers and mobile devices also permit your location to be shared with us (often referred to as geo-location data). Most browsers can notify you when a new cookie is received, or let you turn off cookies or geo-location services altogether. Turning off these services may mean some features on our website are not available to you.
We use information obtained this way in order to learn about your preferences so that we may improve our website and the service offered through it.
We use both first party and third party cookies. First party cookies are those which we use. Third party cookies originate from one of our partners or service providers.
Cookies let you log in and out of your account.
Cookies are just one way we protect you from security risks. For example, we use them to detect when someone might be trying to hack your account.
We use the following third party cookies:
We will often need to pass your personal information to companies who perform part of our service delivery. The relevant organisations include those:
Your personal information may be disclosed by us for a secondary purpose:
Because we operate throughout Australia and New Zealand (and, in the case of Smiggle, Singapore, Hong Kong, Malaysia, Ireland and the United Kingdom), and as noted above because we use third parties to administer some of our service delivery, some of these uses and disclosures may occur outside of your country of residence. The countries where these service providers are located vary, but include Australia, New Zealand, Singapore, the United Kingdom, Ireland, Hong Kong, Malaysia and the USA. We will take reasonable steps to ensure that any overseas recipient does not breach relevant privacy laws or principles.
We aim to make sure that the personal information we collect, use or disclose is accurate, complete, up-to-date and relevant, having regard to the purpose of use or disclosure. We will take reasonable steps to make sure this is the case. This way, we can provide you with better service.
If you believe your personal information is inaccurate, incomplete, not up to date, not relevant or misleading, please log in to your registered account to correct your personal information. If you do not have a registered account or are having trouble updating your personal information, let us know (see Contact Us). We will take such steps as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date , relevant and not misleading.
We take care to ensure that the personal information you give us on our website is protected from misuse, interference and loss, unauthorised access, modification or disclosure. For example, our website has electronic security systems in place, including the use of firewalls and data encryption. User identifiers, passwords or other access codes may also be used to control access to your personal information.
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
You have a right to gain access to your personal information that we hold. This is subject to some exceptions allowed by applicable law. Factors affecting a right to access include:
We will give you reasons if we deny access (except to the extent that having regard to the grounds for the refusal, it would be unreasonable to do so).
Requests regarding your personal data must be made in writing. Please contact us if you require a form requesting access (see Contact Us).
We take all reasonable steps to protect all personal or company information from misuse, loss, interference, unauthorised access, modification or disclosure.
Your information is stored securely whether in an electronic or physical form. For example, only personnel requiring access to the information are allowed access. All personal, company or confidential information is stored in secured premises or in electronic databases requiring logins and passwords.
Some information is kept for a number of years to comply with applicable legal requirements. Any personal information that is no longer needed is destroyed or de-identified.