Gift Card Help

Gift Cards are easy to purchase and redeem online or in your nearest Just Jeans store.

Australian Standard Delivery
$3.95 | 3-7 Business Days*

Australian Next Business Day/Express Delivery
$6.95 | 1-3 Business Days*
*Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth & Darwin).

Gift cards can be purchased online or in store and are redeemable both online & in Just Jeans stores

Gift Cards are despatched separately to any other items that may be in your order

Delivery via Australia Post on business days and not on weekends or public holidays

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Purchasing with your Gift Card Online

To use your gift card to make a purchase online, just select the Gift Card tab in the Payment section of the checkout. Enter the card number and 4 digit PIN located under the scratch panel.

The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.

You can use one gift card per order. Should you have multiple gift cards, please contact us with your gift card details and we can assist you in placing your order.

You can combine your gift card payment with Credit Card or PayPal. Please ensure that you enter your gift card details first.

You can use your gift card as many times as you want until the balance reaches zero.

We will not refund cash for any unused gift card amount.

Gift Card Balance & Transaction History

Click here to check your Gift Card balance & see your transaction history.

Neither the Just Group, nor the provider of the data represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the gift card information. The Just Group does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

Gift Card Expiry

Gift cards are valid for 12 months from the issue date, or if issued in NSW or online to a delivery \ billing address in NSW from 31 March 2018, 36 months from the issue date.

Lost & Stolen Gift Cards

Treat your gift card like cash. Lost and stolen gift cards will not be replaced or refunded.

Accepting Foreign Currency Gift Cards

International customers purchasing gift cards please note that gift cards are issued in Australian Dollars and are valid for online purchases only through this site.

Gift Card Terms & Conditions of Use

Australia
The gift card issuer is Just Jeans Pty Ltd (“Just Jeans”) ABN 72 004 890 037. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. Once activated the card is: redeemable for merchandise at Just Jeans stores in Australia and online; not redeemable for cash and is not a negotiable instrument; valid for 12 months from the issue date, or if issued in NSW or online to a delivery / billing address in NSW from 31 March 2018, 36 months from the issue date or until no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the card expires will not be refunded or credited.

New Zealand
The gift card issuer is Kimbyr Investments Limited, Company Number 205268 trading as Just Jeans. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. Once activated the card is: redeemable for merchandise at Just Jeans stores in New Zealand and online; not redeemable for cash and is not a negotiable instrument; valid for 12 months from the issue date or until no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the card expires will not be refunded or credited.

eGift cards can be purchased online and are redeemable both online & in Just Jeans stores

There is no processing or delivery fee for eGift card purchases.

eGift cards are sent direct via email within 5 minutes of placing your order, however, email carriers and other issues can delay the order. If you don’t receive your eGift card within 4 hours of purchase, please contact customer service on 1800 001 185.

If you wish to pay for an eGift card using a non-Australian billing address, please call customer service on 1800 001 185 and we will happily process your order.

Purchasing with your eGift Card Online

To use your eGift card to make a purchase online, just select the eGift Card tab in the Payment section of the checkout. Enter the card number and 4 digit PIN located under the scratch panel.

The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.

You can use one eGift card per order. Should you have multiple eGift cards, please contact us with your eGift card details and we can assist you in placing your order.

You can combine your eGift card payment with Credit Card or PayPal. Please ensure that you enter your eGift card details first.

You can use your eGift card as many times as you want until the balance reaches zero.

We will not refund cash for any unused eGift card amount.

eGift Card Balance & Transaction History

Click here to check your eGift Card balance & see your transaction history.

Neither the Just Group, nor the provider of the data represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the eGift card information. The Just Group does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

eGift Card Expiry

Gift cards are valid for 12 months from the issue date, or if issued in NSW or online to a delivery \ billing address in NSW from 31 March 2018, 36 months from the issue date.

Lost & Stolen eGift Cards

Treat your eGift card like cash. Lost and stolen eGift cards will not be replaced or refunded.

Accepting Foreign Currency eGift Cards

International customers purchasing gift cards please note that gift cards are issued in Australian Dollars and are valid for online purchases only through this site.

eGift Card Terms & Conditions of Use

The electronic gift card ("eGift Card") issuer is Just Jeans Pty Ltd (“Just Jeans”) ABN 72 004 890 037. A lost, stolen or altered eGift Card, or a printed representation of an eGift Card that is defaced, mutilated, lost, stolen or altered, will not be replaced, refunded or redeemed. Once activated the eGift Card is: redeemable for merchandise at Just Jeans stores in Australia and online; not redeemable for cash and is not a negotiable instrument; valid for 12 months from the issue date, or if issued in NSW or online to a delivery / billing address in NSW from 31 March 2018, 36 months from the issue date or until no amount remains on the eGift Card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the eGift card expires will not be refunded or credited. Check eGift Card balance by visiting https://www.justjeans.com.au/shop/en/justjeans/giftcards or in Just Jeans Australian stores.

Gift Card & eGift Card Enquiries

Contact Us anytime via email.

Phone 9:00am - 5:30pm weekdays Australian Eastern Standard Time.

  • Australia 1800 001 185
  • New Zealand 0800 559 327
  • International +61 3 9420 0200