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For all general enquiries, please contact:

Just Group Head Office
658 Church Street
Richmond,
Victoria 3121, Australia

Phone: +61 3 9420 0200
For your ONLINE ORDER enquiries including returns, exchanges, technical and ordering enquiries. Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 001 185
New Zealand 0800 559 327
International +61 3 9420 0200

JUST SHOP

For enquiries related to the JUST SHOP program please contact JUST SHOP customer service.

Phone: 1800 032 508 (AUS Freecall)
Monday to Friday 9am to 5:30pm AEST

Via Mail

Just Group
P.O Box 2196
Richmond South
Victoria 3121, Australia

For any privacy related enquiries please contact our privacy officer at:
P.O Box 2196
Richmond South
VIC Australia, 3121

Phone: 1800 333 232 E-mail: privacyofficer@jjh.com.au

Job Enquiries

If you are interested in being considered for future vacancies, we invite you to register your details online at Careers by submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!

Work Experience

Thank you for your recent interest in doing work experience at the Just Group.

We receive many requests for work experience with our company, and the following details apply:

SECONDARY SCHOOL STUDENTS
As the Just Group does not have a work experience program in place for secondary school students at Head Office or in stores, we are unable to accept applications.

TERTIARY STUDENTS
The Just Group supports work experience placements that are part of a relevant tertiary study program, however as demand is high, we are only able to accept a limited number of students each year.

Students must formally apply in writing, providing details of their current studies, resume and reasons for applying for work placement.

Applications can be forwarded to:

Just Group
Group Human Resources Department
PO Box 2196
Richmond South,
Victoria 3121, Australia

Once again, thanks for your interest in the Just Group.

Sponsorship and Donations Enquiries

If you would like to send Just Jeans a request for sponsorship, donations or local advertising opportunities we would encourage you to contact our local Just Group state office as we have specific Business Managers in each state that have a budget and set guidelines to process these requests.

NSW & ACT: (02) 9672 1699

VIC & TAS: (03) 9420 0200

QLD: (07) 3340 8000

WA: (08) 9470 3500

SA: (08) 8232 3097

NZ: 0011 649 526 0610

Any national sponsorship requests should be processed through the Just Group head office in Melbourne Australia – 658 Church Street Richmond, Vic 3121 PH: (03) 9420-0200. For any further information required please visit Justgroup

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

If someone is home to sign for the delivery, then the driver will require a signature upon delivery for the parcel. If no one is available to sign and there is a safe place to leave the parcel, then it will be left at the property. If there is not a secure place for the parcel to be left, then it will carded to your local Australia Post Outlet for collection. We recommend either a work address (please include full business name, receiver's name and other relevant details) or PO BOX for prompt delivery.

Location Postage Delivery Time
Australia Next Business Day/Express Delivery $14.95 AUD 1-3 Buisness Days*
Australia Standard Delivery $9.95 AUD 3-7 Business Days**
Australian Islands Standard Delivery $9.95 AUD 5-18 Business Days
New Zealand $15.00 AUD 7-10 Business Days
International $30.00 AUD 7-20 Business Days

*Next Business Day to areas in the Australia Post network. More Information **Standard Delivery to remote areas may take up to 13 business days.

Order Tracking

Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.

To track the progress of your order click here. You will be redirected to the Australia Post website for tracking

Alternatively you may log into your account and select My Orders for a list of previous orders. Simply select the order number you wish to track; this will display your order details including the status and consignment numbers. If your order has been shipped, click on the consignment/date link for further information on your order.

Our Refund & Exchanges Policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 21 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

How to get a refund or make an exchange

Purchases made online

You can return or exchange an item purchased online:

  • in any Just Jeans retail store in Australia; or
  • by posting it to our Online Store Returns/Exchange address:
    Just Jeans Online
    1 Roussos Place,
    Truganina
    Victoria 3029, Australia

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Just Jeans. Unfortunately at this time Just Jeans customers in New Zealand are not able to purchase in store for delivery to home or a nominated address, or return or exchange items purchased online in our New Zealand retail stores.

Refunds - Additional Information

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

Exchanges - Additional Information

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Just Jeans. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns centre or your nearest store for an exchange or refund.

Transferring Stock

Unfortunately Just Jeans does not transfer stock between stores. Please contact our online customer service team to find out if your favorite item is available online for purchase or is coming online soon!

Online Customer Service

Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 001 185

New Zealand 0800 559 327

International +61 3 9420 0418

Email: feedback@jjh.com.au

Size Guide

Please refer to our Size Guide for further information.

Store Information

Please refer to our Store Locator regarding locations, addresses and trading hours across Australia and New Zealand.

Forgot Password

Please visit the following link to reset your password .Reset Password

Order Enquiry

For all online order enquires please contact our customer service team Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 001 185

New Zealand 0800 559 327

International +61 3 9420 0200

Online Order Assistance

For all online order enquires please contact our customer service team Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 001 185

New Zealand 0800 559 327

International +61 3 9420 0200

Order Tracking

Once your order has been dispatched from our warehouse, we will send a confirmation email to the email address you provided when making your purchase in store. This email will contain a tracking number.

Simply visit the Australia Post tracking website, enter in your tracking number and you'll be able to watch your Just Jeans parcel get delivered straight to your door!

RETURNS & EXCHANGES

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
  1. The items with the original receipt are returned within 21 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

HOW TO GET A REFUND OR MAKE AN EXCHANGE

Purchases made in store

Purchases made in a Just Jeans retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Just Jeans retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:
  • in any Just Jeans retail store in Australia; or
  • by posting it to our Online Store Returns/Exchange address: Just Jeans Online, 1 Roussos Place, Truganina, Victoria, Australia 3029.

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Just Jeans. Unfortunately at this time Just Jeans customers in New Zealand are not able to purchase in store for delivery to home or a nominated address, or return or exchange items purchased online in our New Zealand retail stores.

REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Just Jeans. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

NEED MORE INFO? Contact Us

AUS 1800 001 185
NZ 0800 559 327
International +61 3 9420 0200

Cancel/Changing An Order

Unfortunately we are unable to make any changes after you have placed an order in store for delivery to you. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund.
For all general enquiries

Please contact the Just Group Head Office:
658 Church Street
Richmond, Victoria, 3121
Phone + 61 3 9420 0200

For all enquires relating to your purchase in store for delivery to you, including returns, exchanges, and order tracking enquiries. Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 001 185
New Zealand 0800 559 327
International +61 3 9420 0200

DELIVERY TIMES FOR ORDERS PLACED IN STORE FOR DELIVERY TO YOU

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

If someone is home to sign for the delivery, then the driver will require a signature upon delivery for the parcel. If no one is available to sign and there is a safe place to leave the parcel, then it will be left at the property. If there is not a secure place for the parcel to be left, then it will carded to your local Australia Post Outlet for collection. We recommend either a work address (please include full business name, receiver's name and other relevant details) or PO BOX for prompt delivery.


Destination Cost Delivery Time
Australian Standard Delivery FREE* 3-7 Business Days
Australian Islands Standard Delivery FREE* 4-14 Business Days
Australian Next Business Day/Express $14.95 AUD 1-3 Business Days^

*A standard delivery charge of $9.95 applies on clearance items.
^Refer to postcodes here for Next Day availability

We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia.